Shipping policy

Shipping Policy

Last updated: March 2026

At Deep Relief Co., every order is handled with the same level of care we bring to selecting our chairs. Below is everything you need to know about how your order is shipped, delivered, and supported.

Order Processing

Orders are confirmed within 1 to 2 business days of purchase. Once your order is confirmed and processed, you will receive a tracking number within 48 hours of your chair leaving the warehouse.

If an item is temporarily out of stock or requires additional lead time, we will contact you directly within one business day to advise on timing and offer alternatives if applicable.

Delivery Method

All chairs ship via dedicated freight carrier. Freight delivery differs from standard parcel delivery — your chair will arrive on a scheduled window that our team coordinates with you directly. You will be contacted to confirm a delivery date and time that works for your schedule.

Curbside delivery is included at no charge with every order. The chair will be delivered to your door or to the first dry area of your home.

Delivery Timeframes

Most orders arrive within 7 to 14 business days from the date of purchase. Delivery times may vary based on your location and current freight carrier schedules. You will receive tracking information and a direct line to the freight carrier once your order ships.

If you are working to a specific timeline, please contact us before placing your order and we will confirm estimated availability honestly.

White Glove Installation

White Glove Installation is available as an optional add-on for $299. This includes in-room delivery to your chosen location, full assembly verification, and a guided first-session walkthrough by a trained installation specialist. White Glove service is available in most areas — contact us to confirm availability at your address before ordering.

Delivery Area

Deep Relief Co. currently ships within the contiguous 48 United States. We do not ship to Alaska, Hawaii, Puerto Rico, or international addresses at this time.

Address Changes

If you need to change your delivery address after placing an order, please contact us as soon as possible at support@deepreliefco.com. We will do our best to accommodate the change before shipment. Address changes requested after a chair has shipped may incur additional carrier fees, which are the customer's responsibility.

Damaged Deliveries

Please inspect your delivery carefully before signing the delivery receipt. If you notice any damage to the packaging or the chair itself, note it clearly on the receipt before signing and contact us within 48 hours with photographs. We will resolve any transit damage fully, at our cost.