Privacy policy

Privacy Policy

Last updated: March 2026

This Privacy Policy describes how Deep Relief Co. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit deepreliefco.com, place an order, or otherwise communicate with us.

Information We Collect

When you visit our site or make a purchase, we may collect the following types of information:

Information you provide directly: Your name, email address, phone number, billing and shipping address, and payment information when you place an order or contact us for support.

Information collected automatically: Device information (browser type, IP address, time zone), pages viewed, search terms, and how you interact with the site. This information is collected through cookies, log files, and similar technologies.

Order and transaction information: Details of your purchases, including products ordered, pricing, and delivery information.

How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including arranging freight delivery and communicating order updates. Respond to your inquiries and provide customer support. Send transactional emails related to your order. Improve our website and customer experience. Comply with applicable legal obligations.

We do not sell your personal information to third parties.

Sharing Your Information

We share your information only with service providers who assist us in operating our business, including:

Shopify: Our e-commerce platform. You can review Shopify's privacy practices at shopify.com/legal/privacy.

Freight carriers: To coordinate delivery of your order.

Payment processors: To securely process transactions. We do not store full credit card details.

Analytics providers: Such as Google Analytics, to help us understand how customers use our site. You can opt out of Google Analytics at tools.google.com/dlpage/gaoptout.

Cookies

Our site uses cookies to support site functionality, remember your preferences, and analyze usage. You can control cookies through your browser settings, though doing so may affect certain site features. By continuing to use our site, you consent to our use of cookies as described here.

Your Rights

California residents (CCPA): You have the right to know what personal information we collect, request deletion of your data, and opt out of any sale of personal information (we do not sell personal information).

EEA residents (GDPR): You have the right to access, correct, or request erasure of your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at support@deepreliefco.com.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records and complying with legal obligations. You may request deletion of your data at any time by contacting us.

Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. All transactions on our site are processed through SSL-encrypted connections.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of the site after changes are posted constitutes your acceptance of the updated policy.