Refund policy

Return & Refund Policy

Last updated: March 2026

At Deep Relief Co., we stand behind every chair we sell. Purchasing a therapeutic chair is a significant decision, and we want you to feel completely confident before, during, and after your order.

60-Night In-Home Trial

Every chair in our collection is covered by a 60-night in-home trial from the date of delivery. We believe the only honest way to evaluate a therapeutic chair is to live with it — in your own home, in your own routine. If after sixty nights the chair is not right for you, contact us and we will arrange your return.

To be eligible for a return under the 60-night trial, the chair must be in its original condition, free from damage, and returned with all original components. Return freight costs are the customer's responsibility. There is no restocking fee.

How to Initiate a Return

To begin a return, contact our support team directly:

Email: support@deepreliefco.com
Phone: [Your phone number]
Hours: Monday through Friday, 9am – 6pm EST

A member of our team will respond within one business day to confirm your request and coordinate return freight pickup. Please do not ship your chair without first contacting us — returns initiated without prior authorization cannot be processed.

Warranty Claims & Damaged Items

All chairs are backed by a manufacturer warranty. Please inspect your delivery carefully before signing the receipt. If your chair arrives with visible transit damage, note it on the delivery receipt and contact us within 48 hours with photographs. We will resolve the issue fully, at our cost.

If a mechanical issue arises during your warranty period, contact us directly. We coordinate in-home warranty service through our U.S.-based support team. We do not require you to ship the chair.

Refund Processing

Once your returned chair has been received and inspected, we will notify you of the outcome within 5 business days. Approved refunds are processed to your original payment method within 7 to 10 business days. Processing times may vary depending on your bank or card provider.

Non-Returnable Items

Accessories, replacement parts, and extended protection plans are not eligible for return once opened or activated. Chairs that show signs of damage, modification, or misuse beyond normal use are not eligible for return.

Questions

If you have any questions about our return policy or your specific order, please contact us at support@deepreliefco.com or call us during business hours. We are here to help.